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RETURN POLICY
Most items I sell are "all sales final" with no returns. If an item has a return period, it is stated in the auction listing. Most clothing items I sell are brand new with tags. However, sometimes there are some items with minor flaws or clothing that has been gently worn that is up for bid. Please do not bid on these items, then get upset when you did not take the time to fully read the item description. I cannot be penalized because my buyers don't fully read the item condition and description.
I take great care and time to describe each item I list with absolute accuracy, though sometimes things can slip through the cracks. If you are ever less than delighted with your purchase, please contact me as soon as possible. I strive for excellent customer service so if there are ever any questions, please contact me and I will get back to you!
WHY NO RETURNS?
It's simple. I sell many expensive formal gowns and dresses, the types of luxury designer clothing that can be worn once then returned by unscrupulous buyers. I do not run a large store so I cannot accept any returns on clothing items. I don't accept exchanges for different sizes, as what I sell is usually a "one time only" offer! Buy it now because I'll never have another like it in the same size!
All of my items come from a child-free, smoke-free and pet-free environment! Nothing is worse than buying clothes on eBay and they arrive smelling like cigarettes or dogs or are covered in cat hair! YUCK! You don't have to worry about that with my items!
SHIPPING
I offer shipping worldwide. Some items are not available for shipping to international customers, so please check the listing before purchasing. I ship all U.S. packages via USPS Priority Mail with Delivery Confirmation. When an item is shipped, I always contact my buyers with a tracking number. I am also happy to arrange special shipping methods or work with you for overnight delivery, etc. Please note that INSURANCE on your packages is optional and is at the buyer's request only. Insurance is an additional $1.65 per package. I highly recommend purchasing insurance as I cannot be held responsible for packages once they are shipped. Insurance gives you the peace of mind in case your item is lost, damaged or misdelivered. At checkout, you may always select the checkbox for "optional insurance."
International buyers have several options for shipping. The most economical is First Class International shipping. This method is cheap but is oftentimes slow and unreliable. It is also a non-insurable and non-trackable method. By placing a bid, bidders in foreign countries accept responsibility for loss or damage since insurance is not available if they opt for the least expensive first class international shipping. I can provide proof of mailing, but then the shipment is out of my hands. International purchasers must buy at their own risk of mail loss or damage, as these shipments are neither insurable nor trackable.
I always HIGHLY RECOMMEND upgrading to the more expensive, yet trackable, Global Priority Mail. GPM often costs more than $20 but is worth it. Please contact me for a GPM shipping quote.
SHIPPING AND DELIVERY TIMES
I make every effort to ship out items within 3 business days of payment. Delivery via Priority Mail is usually very fast, within 4 days after shipment. If you have special needs, I have been known to go the day of payment and get a package shipped out. I want to work with my buyers so you can get your items as soon as possible. I recommend credit card or existing balance payments through PayPal if you are in a time crunch. DO NOT SEND money orders or pay via e-check payments if you need an item quickly! I must wait for these items to arrive and/or clear, and this can take up to eight days or more! If you don't get an item in time and you paid via e-check or money order, please don't get angry! If you are in a hurry, I would ONLY recommend PayPal. I do not recommend money orders but if a buyer insists on sending them, it is the buyer's responsibility to send them via a trackable method. I AM NOT RESPONSIBLE FOR LOST OR NONDELIVERED MONEY ORDERS. Do NOT send a money order for your item if you cannot send it with a safe, secure, fully trackable method!
If you require special delivery, or need an item very quickly, PLEASE make note of this on your payment. I don't know that you are in a hurry if you don't let me know. IT IS THE BUYER'S RESPONSIBILITY TO INFORM ME OF ANY RUSH ORDERS. Thank you.
UNDELIVERABLE PACKAGES
If you send in a money order or check, buyer takes full responsibility for providing me with your true, correct address. If an item is returned as undeliverable, the buyer is still responsible for both the original shipping and re-shipping if applicable. That means if I ship an item to you to the address that you provide and it comes back as undeliverable, you will still have to pay to re-ship the item again. I ship my items via USPS Priority Mail with Delivery Confirmation and can offer proof of shipment and/or delivery. If you do no purchase insurance and an item is undeliverable and not returned, I cannot offer a refund! I can only offer proof of mailing and/or delivery. If you are concerned about loss or damage, PLEASE purchase insurance.
A NOTE ABOUT BUYING CLOTHING ONLINE
The designer's sizing chart is posted in each item listing. Please check and double check these measurements before bidding. Designer sizing varies greatly, so you could wear a size 10 in one dress but need a size 6 in another. Please know that I am not the manufacturer of the clothing so I have no control on the sizing that different designers use! All I can do is post the measurements of each item. PLEASE NOTE that designer clothing is sized differently than regular clothing, especially in the plus sized items. A 2X in a designer's item is often much smaller than a regular 2X in the stores. IT IS THE BUYER'S RESPONSIBILITY TO CHECK AND CONFIRM ALL MEASUREMENTS BEFORE BIDDING as I do not issues refunds if an item does not fit.
Also, clothing often gets wrinkled in shipment so I do recommend laundering before wearing. If you have a problem paying for dry cleaning, I suggest you figure this into your final bid. I would highly recommend dry cleaning each item just to get out the wrinkles.
NO FAKES!
You get a 100% guarantee of authenticity on every item I sell. You will get an authentic designer item, NOT a bootleg, replica or a fake! This is my personal promise to you!
OTHER INFORMATION
I take great pride in giving extremely thorough, accurate descriptions of the items up for sale. I include many photographs and lots of information about each item. Note that accessories pictured in the listings (shoes, necklaces, etc.) are not included unless specified. Also note that I sell a lot of formal, beaded gowns. Note that extravagantly beaded items ALWAYS have a few loose or missing beads. This just HAPPENS from hanging on the rack. Most dresses come with a packet of replacement beads, this will be noted in the listing.
THANK YOU!
Thank you for taking the time to read and visit my store! I am happy to have you as a long-time customer and I look forward to building a strong and happy relationship!
If you ever have any questions, please contact me!
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